Why can't I download my completed order?


Unpaid orders are not available to download. If you have selected bank transfer as your payment method and would like to access your file, you have 2 options to receive the paper immediately:  

1. Click the "Pay Now" button on your dashboard to submit a payment with credit card, Alipay, UnionPay, WeChat Pay, or PayPal. Your paper will be available to download immediately after you make your payment. If your institution is paying for this order with a bank transfer, we can refund your personal payment once we receive the bank wire transfer payment from your institution.


2. Contact us to send a copy of your wire transfer receipt, or fill out the payment information form on your account homepage to let us know when payment was made. The form includes questions about the payment date and bank used. Once we verify the payment we will make your files available for you to download.

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