We really appreciate the time our customers take to complete our surveys and to email us with suggestions. All of your suggestions are read, considered, and prioritized. Below are some of the recent updates we've made based on your comments and insights. We'll update this article several times a year, so if you want to be the first to know about upcoming changes, please subscribe to this article.
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Update for April:
We appreciate all the kind words from our wonderful customers during these hard times. AJE is here to continue to support you. At this time, our business has not been disrupted by COVID-19, and all our employees are able to work remotely.
We have added an article about our COVID-19 status that we will update should anything change.
Additionally, we now offer email support in Korean! We still can also be reached by chat or email and respond in English, Chinese, Spanish, or Portuguese. Please let us know how we can help!
Update for March:
- We removed a question about which editor you would like to work on your paper from the ordering process. Although customers often want to request a specific editor, we found that we often could not meet that request, which was a disappointment to customers. We know that consistency is very important to our loyal customers, so we have made some changes to ensure the best editor for a specific paper works on each paper. Over the next year, we will continue to monitor our quality consistency and make adjustments as needed. If you are ever concerned about changes we made in your paper, please contact us.
Previous updates can be found in this article.